cancellation & refund policy
TL;DR:
- Cancel within 24 hours if not shipped.
- No refunds for change of mind; size issues = exchange only.
- Report damage / wrong item within 24 hours with photos/video.
- Refunds (when approved) go to the original payment method in 7–10 working days.
Last updated: 25th March 2026
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Cancellation & Refund Policy – re66er clothing & culture
General
1. Operated by Virtual Atelier Private Limited for the brand re66er clothing & culture.
2. All products are printed after order / made to order; inventory is tight to avoid waste.
3. Because of this, our policy is strict but designed to be fair for both the customer and the brand.
Order Cancellations
1. Cancellations are accepted only within 24 hours of placing the order.
2. Cancellation is possible only if:
a. The order has not been sent to production, and
b. The order has not been dispatched/tracking has not been generated.
3. To request cancellation:
a. Email support@re66er.in with:
- Order ID
- Reason for cancellation
4. If the cancellation is approved:
a. Any amount paid will be refunded to the original payment method within 7–10 working days.
Returns & Size Exchanges (Non-Defective Items)
1. We do not accept returns for refund if you simply change your mind or do not like the colour/print/feel in person.
2. For size issues, we offer exchange only (no direct refund), subject to the rules below.
3. To be eligible for size exchange:
a. Raise a request within 3 days of delivery.
b. Email support@re66er.in with:
- Order ID
- Clear photos of the product worn/laid flat
- Reason for exchange (for example, “M is tight, need L”).
c. Product must be:
- Unworn and unwashed
- Unperfumed (no body spray/deodorant smell)
- Undamaged, with no make-up or stains
- All tags and original packaging intact
4. re66er clothing & culture reserves the right to accept or reject any exchange request after reviewing your photos and explanation.
5. If a size exchange is approved:
a. You must ship the item back to our studio at your own cost.
b. The item must reach us in acceptable condition after quality check.
c. A nominal re-shipping fee will be charged for sending the replacement piece.
d. Exchange is subject to stock availability in the requested size.
e. If the requested size is not available, we will offer store credit or an alternative solution as discussed over email.
Discounted / Sale Items
1. Discounted or sale items are final sale.
2. No cancellation, return, exchange, or refund is allowed on:
a. Items purchased during site-wide sales / special offers
b. Items with automatic or coupon-based heavy discounts
c. Clearance or “last size” products
Damaged, Defective, or Incorrect Items
1. If you receive a damaged product, a manufacturing defect, or a wrong item/size compared to your order, you must inform us within 24 hours of delivery.
2. Mandatory for claim:
a. Clear photos or a short video of:
- Outer packaging
- Product and defect/issue
- Shipping label with your details
3. Send details to support@re66er.in with a subject line like “Damaged / Wrong Item – Order #________”.
4. After we verify:
a. If the claim is approved, we will:
- Arrange a free replacement of the same product/size, or
- If replacement is not available, issue a full refund.
5. re66er may reject claims where:
a. The product shows clear signs of use or damage after delivery, or
b. Photos/video are not shared, or
c. The report is made after the 24-hour window.
Refund Mode & Timeline
1. Where refunds are approved (order cancellation or defect cases):
a. Refunds will be issued only to the original payment method used at checkout.
b. We usually process refund requests within 7–10 working days.
c. Your bank or payment provider may take additional time to reflect the amount.
Cases Not Eligible for Refund/Exchange
1. Colour/print looks slightly different from your screen (screen colours vary).
2. Minor variations in print placement, stitching, or measurements within a small tolerance range.
3. Delays caused by courier partners, weather, strikes, or other events beyond our control.
4. Packages refused at delivery without prior communication.
How to Reach Us
1. Email: support@re66er.in
2. Hotline / WhatsApp: +91 92707 02398